Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all services provided by Talknlock Pvt. Ltd. ("Talknlock", "we", "us"). It forms part of our Terms & Conditions and of every proposal, quotation, invoice and agreement we issue. By paying an advance, retainer or invoice, or by confirming a project, the client accepts this policy. Where a signed agreement states different terms, the signed agreement prevails.

1. The core rule

No refund and no cancellation is allowed once production or work has commenced. All services are customised and non-tangible, and people, time and resources are allocated as soon as a project starts.

2. When work commences

Work is deemed to have commenced at the earliest of the following:

• the kickoff call or onboarding meeting;
• the start of any brief, research, strategy or planning work;
• a shoot being scheduled or booked, including crew, studio, location, models or equipment;
• the start of any design, content, copywriting or development work.

3. Advance payment

• 100% advance payment is required on all projects before work is scheduled. Talknlock books crew, studio, talent and team time in advance, and the major cost of every project is in production.
• Work is scheduled only after full advance payment is received.
• Advance payments, booking amounts and retainer fees are non-refundable once work has commenced.

4. Cancellation before work commences

• Cancellation is accepted only by written notice to [email protected].
• If the client cancels in writing within 72 hours of payment or confirmation, and before work has commenced, no cancellation fee applies.
• After 72 hours, all costs already incurred and resources already allocated (crew, studio, models, bookings and team time) are deducted. Only the balance, if any, is refunded.
• Approved refunds are processed to the original payment method within 5–7 business days. Bank or payment-provider timelines may add to this.
• Once production or work has commenced, no refund or cancellation is allowed.

5. Third-party costs

Third-party costs are non-refundable in all cases, whether or not work has commenced. These include crew, studio and location hire, models and talent, equipment rental, travel, stock assets, domains, hosting, themes, plugins, software licences and any other amount paid or committed to a third party on the client's behalf.

6. Ad spend

Advertising budgets paid to, or on behalf of the client to, platforms such as Meta, Google or others are non-refundable by Talknlock. Any refund of unspent budget is subject solely to that platform's own policy.

7. Ongoing engagements and retainers

• An engagement that has been running for more than one month, including a monthly retainer, can be ended only with at least 30 days' written notice in advance. Engagements running for one month or less follow the standard cancellation terms in Section 4 (Cancellation before work commences) and Section 1 (The core rule): no fee within 72 hours and before work commences, costs incurred are deducted after 72 hours, and once work has commenced, fees paid are non-refundable.
• The current billing cycle is payable in full. There are no pro-rata refunds for partial months or unused deliverables.
• Unused deliverables do not carry forward unless agreed in writing.

8. Revisions

Revisions are limited to the number of rounds stated in the proposal or agreement. Additional rounds, and changes outside the agreed scope, are billed separately. Dissatisfaction is handled through the agreed revisions, not refunds.

9. Client delays

• Delays caused by the client, including late content, approvals, feedback, access or payments, do not extend or create any refund or cancellation right.
• If we receive no feedback within 4 working days of sharing a deliverable, it is treated as approved so the schedule stays on track.

10. Delivery and completion

Once final deliverables are shared, the project is complete. No refund is issued after delivery.

11. Payment, deliverables and ownership

• Final files, source files and intellectual property transfer to the client only after full payment is received.
• Talknlock may display the work in its portfolio, website, social media and pitches unless otherwise agreed in writing.
• Late or unpaid invoices allow Talknlock to pause all work, including live campaigns and scheduled content, without liability, until payment is cleared. Work is scheduled only after full advance payment.

12. No guaranteed results

Talknlock does not guarantee specific results, including followers, reach, engagement, leads, sales, revenue or search rankings. Outcomes depend on platforms, algorithms, markets and factors outside our control. Not achieving a particular result is not grounds for a refund.

13. Chargebacks and disputes

The client agrees to raise any billing concern with Talknlock in writing before initiating a chargeback or payment dispute. Chargebacks raised in breach of this policy will be contested, and Talknlock may recover the amount and associated costs. All disputes are governed by the laws of India and resolved as set out in our Terms & Conditions: arbitration seated in Jaipur, Rajasthan, with the courts at Jaipur having exclusive jurisdiction, including for interim relief.

14. Contact

Cancellation notices and policy queries: [email protected]. Talknlock Pvt. Ltd. (CIN: U73100RJ2019PTC066555; GSTIN: 08AAHCT5483A1ZB), Bhamashah Techno Hub, 6th Floor, Sansthan Path, Jhalana Gram, Malviya Nagar, Jaipur, Rajasthan 302017. Phone and WhatsApp: +91 96499 00080.